Responsible Gambling

We are committed to responsible gambling and to keeping play safe and controlled for everyone. Our aim is to give you clear tools and practical controls so you can manage your activity, stay within your limits and step away when you need to. Below you will find the principles we follow, the account tools available, signs to watch for and where to get professional support in Canada.

Player protection principles

We put player safety first by promoting informed, controlled play. We apply identity checks, activity monitoring and secure handling of account data to help reduce harm. Our staff are trained to respond if we see patterns that suggest a player is struggling, and we act quickly to offer support options.

Activity-control tools

We provide a range of self-service tools so you can control your play at any time. These tools are available in My Account and can be adjusted or removed only after a cooling-off period where applicable.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can be increased only after a waiting period, and decreases take effect immediately. We recommend starting with conservative limits and adjusting them only when you are confident.

Loss limits

Loss limits help you cap net losses over selected periods. Use loss limits alongside deposit limits to get a clearer picture of your overall spending. Loss limits are applied immediately and can be lowered any time.

Time limits and account breaks

Choose session time limits or regular account breaks to keep play within healthy boundaries. Time limits will log you out or warn you when a session reaches the set length. Temporary account breaks are available for short pauses and can be extended if needed.

Self-exclusion

If you need to stop playing entirely, self-exclusion is available for set periods or indefinitely. During self-exclusion your account will be closed to wagering and marketing communications will be suspended. Reinstatement follows a formal request and a mandatory cooling-off period.

Signs of problematic behaviour

Watch for these signs: chasing losses, betting more than planned, neglecting work or family, anxiety about play, or frequent borrowing to gamble. If you notice these behaviours in yourself or someone close to you, consider using limits or seeking help.

Tips for maintaining control

Manage your play by setting written budgets, using our limits, taking regular breaks, and never gambling to solve financial problems. Treat gambling as entertainment, not income, and check your account history regularly to track activity.

Professional help and support organisations

If you need further support, contact local provincial or territorial problem gambling services, consult Gamblers Anonymous or use international resources such as Gambling Therapy. If immediate help is required, contact local health services or emergency services. Professional counselling and peer-support groups can provide practical strategies and confidential advice.