If you have questions, account-related issues, technical concerns or general feedback, our support team is ready to help. Contact us by live chat, email or phone and we will guide you through verification, deposits, withdrawals and site features. We aim for fast, practical replies and can escalate complex issues to specialist teams. For urgent matters use live chat or call for immediate assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat 24/7; typical reply within 1 hour during business hours) |
| General enquiries | [email protected] (general enquiries; response within 48 hours) |
| Affiliate enquiries | [email protected] (affiliate program queries; manager follow-up; secure onboarding) |
| Phone | +1 416 583 7291 (calls answered Mon-Fri, 09:00-18:00; voicemail outside hours) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00; Phone Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to send detailed requests, account-related issues or documents. Please email [email protected] with a clear subject line, a short description and up-to-date contact details to avoid delays. Including your account ID and any relevant files helps our team respond and resolve your request more quickly and accurately.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, but some cases, such as account verification, payment disputes or technical investigations, can take longer depending on their complexity. If your issue needs extra time we will keep you updated and provide an estimated timeframe. For urgent matters, please use live chat for the fastest assistance.
Feedback
Have thoughts about the site? We’d love to hear them. Send your feedback, suggestions or ideas to help us improve features, promotions and overall play. Every message is read carefully by our team and used to make the site easier to use and more enjoyable. Thanks for taking a moment to help shape the experience.