Our support team is here to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or navigation, get in touch and we will respond promptly. Contact options include email, phone and live chat for quick answers, plus a dedicated team for affiliates and payments. We aim to resolve routine enquiries within one working day. Please include your username when contacting the team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email); live chat for account and security enquiries |
| General enquiries | [email protected] (for general questions and feedback; response times vary) |
| Affiliate enquiries | [email protected] (partner and marketing; open to new partners) |
| Phone | +44 20 7946 1283 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00; emergency support may be available outside hours |
Support via Email
Email is the preferred method for detailed requests, account-related issues or when you need to send explanations or documents. Please include a clear subject line and up-to-date contact details to avoid delays. For quicker handling, email [email protected] and attach any relevant documents so we can deal with your query as efficiently as possible.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most requests are answered within one business day, while more complex cases may take longer depending on the issue and any verification required. If your enquiry needs extra time we will keep you updated with progress and an estimated timeframe. For account issues please have your ID ready to help speed things up.
Feedback
We welcome your feedback, suggestions or ideas to make the site better. Tell us about feature requests, bugs or ways we could improve the user experience and promotions. All messages are reviewed carefully by our team and used to shape updates and fixes. Your input helps us refine the service and keep things simple, fair and easy to use.